Terms & conditions

10. Delivery by the producer's warehouse

We do not hold stock. Goods are stored at and dispatched from the warehouse of the producer, Juskys Gruppe GmbH, Lindener Bergsfeld 9, 31188 Holle, Germany, which delivers directly to the address you give at checkout. The contract of sale is with us; the producer acts on our behalf for storage and dispatch. Delivery times shown in the shop are the producer's typical dispatch and transit times and are not guaranteed unless we confirm a date in writing.

11. Parcel and freight delivery

Items marked "parcel" are delivered to the door of the building by a parcel carrier. Items marked "freight" or "pallet" are delivered by a freight carrier to the kerb — the nearest point reachable by a truck with a tail lift — after the carrier has agreed a delivery day by telephone with you; carrying the goods into the building, assembly and removal of packaging are not included. You must give a telephone number at which you can be reached on working days. If a freight delivery fails because you could not be reached or were absent on the agreed day, the carrier's second-attempt or storage fee (currently €45–90) may be charged to you.

12. Inspection on delivery and transport damage

Please inspect packages on delivery. Visible damage should be noted on the carrier's delivery note (or the delivery refused) and reported to us with photographs within 7 days; hidden damage as soon as it is discovered. This does not limit your legal guarantee, but it lets us claim against the carrier and replace parts quickly.

13. Right of withdrawal for bulky goods

The 14-day right of withdrawal applies to every product in this shop. Returns are sent to the producer's warehouse in Germany at the address we give you. Under Article 14(1) of Directive 2011/83/EU you bear the direct cost of returning the goods; for items that cannot normally be returned by post (freight items) we arrange the collection and charge its cost, which we state before you send anything back: currently €89 per consignment collected within Germany and €149 from Austria, the Netherlands, Belgium and Luxembourg; for parcel items €9.90 per parcel with our return label from Germany or the carrier price we name for your country. Bundles may be returned in part; we then refund the bundle price minus the regular price of what you keep. We refund the price and the standard delivery charge within 14 days of receiving the goods at the warehouse or proof that you have sent them. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; assembling and disassembling an item to check it is not held against you.

14. Delivery times and unavailable items

We place your order with the producer's warehouse on the working day your payment reaches us (bank transfers: on receipt). The delivery times shown at checkout are our best estimate, not a guaranteed date. If we cannot deliver within 30 days of your order, you may set us a reasonable extra period and, after it expires, cancel and receive a full refund. Stock is synchronised with the warehouse nightly and an item may sell out in between; if an item turns out to be unavailable after you paid, we tell you within 2 working days and refund immediately or offer an alternative at your choice.

15. Cancelling before dispatch

You can cancel an order free of charge at any time before it is dispatched from the warehouse — write to us and we cancel it with the producer. After dispatch, the right of withdrawal above applies.

16. Legal guarantee and spare parts

The two-year legal guarantee applies to everything we sell. If a product is faulty, write to us with photos; we arrange repair, replacement parts or a replacement product with the producer at no cost to you, and where that fails you may reduce the price or cancel the contract. Collection of faulty goods is at our expense. Furniture is delivered unassembled; assembly instructions are in the box in German (with pictograms), an English translation is available from us on request.

17. Electrical products and assembly

Infrared cabins, sauna stoves, treadmills, massage chairs, beds with LED lighting and kitchen appliances are electrical equipment for use in dry indoor rooms (unless the product page says otherwise) and require a standard 230 V socket; barrel saunas with electric stoves need a connection by a qualified electrician. The producer's declarations of conformity are available from us on request. Assembly instructions are supplied in German; we provide an English translation on request. Electrical waste must not be disposed of with household waste; you may return an old electrical appliance of the same type to the producer under German electrical-waste law, and we will tell you how.

18. Prices, VAT and payment

Prices include the VAT of the country you ship to (Germany 19 %, Austria 20 %, Netherlands and Belgium 21 %, Luxembourg 17 %) and, in Germany, delivery. You can pay by card, Apple Pay, Google Pay, PayPal, Klarna, the local bank buttons of your country, or by bank transfer using the order number as reference; with a bank transfer we reserve the goods for 5 working days. We do not accept cash on delivery. Instalment and "pay later" options at checkout are offered by Klarna or Stripe under their own terms and subject to their approval; they are a separate contract between you and the payment provider. Our contract of sale and your rights under it are unaffected.

19. Prices and price parity

Prices follow the producer's own recommended and promotional prices and may change daily. The price shown at the time you place the order applies. Obvious price errors (for example a cabin listed at a tenth of its price) may be corrected before dispatch; you may then cancel free of charge.

20. Widerrufsbelehrung (Deutsch)

Widerrufsrecht. Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware (bei Lieferung in mehreren Teilsendungen: die letzte Teilsendung) in Besitz genommen haben. Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Teamday s.r.o., Bratislava, Slovakia, shop@teamday.ai) mittels einer eindeutigen Erklärung (z. B. per E-Mail) über Ihren Entschluss informieren; Sie können dafür das Muster-Widerrufsformular verwenden. Zur Wahrung der Frist reicht die rechtzeitige Absendung.

Folgen des Widerrufs. Wir zahlen alle Zahlungen einschließlich der Lieferkosten (mit Ausnahme der Zusatzkosten einer anderen als der günstigsten Standardlieferung) spätestens binnen vierzehn Tagen ab Zugang Ihres Widerrufs mit demselben Zahlungsmittel zurück; wir können die Rückzahlung verweigern, bis wir die Waren zurückerhalten haben oder Sie den Nachweis der Rücksendung erbracht haben. Sie haben die Waren unverzüglich, spätestens binnen vierzehn Tagen, an die von uns genannte Rücksendeadresse in Deutschland zurückzusenden. Sie tragen die unmittelbaren Kosten der Rücksendung: für Paketware €9,90 je Paket (Deutschland) bzw. den von uns genannten Preis Ihres Landes; Speditionsware, die nicht per Post zurückgesandt werden kann, holen wir ab — die Kosten betragen €89 (Deutschland) bzw. €149 (Österreich, Niederlande, Belgien, Luxemburg) je Sendung. Für einen Wertverlust müssen Sie nur aufkommen, wenn er auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise nicht notwendigen Umgang zurückzuführen ist.

Muster-Widerrufsformular. „Hiermit widerrufe(n) ich/wir den von mir/uns abgeschlossenen Vertrag über den Kauf der folgenden Waren: … bestellt am … / erhalten am …, Name und Anschrift des/der Verbraucher(s), Datum, Unterschrift (nur bei Mitteilung auf Papier).“